Customer Experience

Retailers Report Median Annual Outage Cost is Nearly $10 Million

26/10/2023

New Relic report reveals retailers are increasing their observability investment to help reduce downtime and time to incident resolution ahead of anticipated record-high holiday season spending

AI in customer service helps humans do their jobs better, not replace them, says Zendesk’s RVP for India & SAARC Vasudeva Rao Munnaluri

01/10/2023

Since building trust in the technology is crucial for AI adoption, human oversight will always be critical while deploying any AI solution

SaaS-based Customer Experience Platform Kapture CX Raises $4 Million

31/07/2023

Cactus Venture Partners led this funding round

Sprinklr's New AI+ Unifies Its Proprietary AI With Openai's Generative AI

23/05/2023

It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries

Zomato Standardises on New Relic

04/05/2023

With New Relic, the Zomato engineering teams can be proactive in fixing issues quickly across its infrastructure, applications and services

Shiprocket Partners With BillDesk To Power Payments For Its One-Click Checkout Solution

12/04/2023

Through this strategic partnership, Shiprocket will provide its merchants with a better payment experience by leveraging BillDesk's experience in processing payments across all payment methods

Better To Consolidate Energy With Competitors Than Waste It In Competition, Says Shiprocket Founder Saahil Goel

11/04/2023

The e-commerce enabler, which recently partnered with the India Post, aims to set up a new model with post offices in rural areas to tack them back into e-commerce

Bobble AI Launches Conversational Commerce Platform Bobble Super

27/03/2023

The platform employs sophisticated intent detection technology to provide personalised product and service recommendations, facilitating swift transactions for brands and business partners

Zendesk Announces Strategic Collaboration Agreement With AWS

24/03/2023

The strategic collaboration is designed to help businesses provide tailored conversational experiences to customers across all channels while also improving the efficiency of support operations through the use of AI-powered tools, bots and analytics on an...