Wednesday, April 24, 2024
Outlook.com
Outlook India
Outlook Business

Customer Experience

New Relic report reveals retailers are increasing their observability investment to help reduce downtime and time to incident resolution ahead of anticipated record-high holiday season spending

Since building trust in the technology is crucial for AI adoption, human oversight will always be critical while deploying any AI solution

Cactus Venture Partners led this funding round

It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries

With New Relic, the Zomato engineering teams can be proactive in fixing issues quickly across its infrastructure, applications and services

Through this strategic partnership, Shiprocket will provide its merchants with a better payment experience by leveraging BillDesk's experience in processing payments across all payment methods

The e-commerce enabler, which recently partnered with the India Post, aims to set up a new model with post offices in rural areas to tack them back into e-commerce

The platform employs sophisticated intent detection technology to provide personalised product and service recommendations, facilitating swift transactions for brands and business partners

The strategic collaboration is designed to help businesses provide tailored conversational experiences to customers across all channels while also improving the efficiency of support operations through the use of AI-powered tools, bots and analytics on an...