NoBroker has announced the launch of CallZen.AI, a conversational intelligence tool that is set to transform the way businesses interact with their customers. The newly launched tool is an enterprise-ready B2B product that empowers businesses with unparalleled conversational insights from almost all Indian languages regardless of the context, whether it is calls, chats, or meetings.  

With CallZen.AI, businesses can effortlessly and efficiently analyse millions of calls within minutes, uncovering valuable data-driven insights to improve customer service and drive business growth. Utilising advanced machine learning models, CallZen accurately transcribes and extracts valuable insights from conversations conducted in multiple languages, including English, Hindi, Tamil, Telugu, Kannada, and Marathi. Notably, it offers features like speaker identification, sentiment analysis, and entity recognition, even in mono-channel scenarios, enabling a deeper understanding of customer interactions, the company claimed. 

Commenting on the launch, Akhil Gupta, co-founder and chief product and technology officer of NoBroker, said, “We saw the vast potential of AI in transforming the real estate landscape of India and leaped right in. Our journey with AI wasn't just about automation; it was about reimagining the very essence of customer interaction. Over the years, this relentless pursuit led us to create bespoke Speech and NLP models. These were not just models; they were reflections of our dedication to understanding the intricacies of every conversation in any Indian language which many of the global AI leaders were not able to achieve. Callzen.AI emerged from this passion. It has taken us 5 years of hard work and multiple cycles of models and product revamp to automate almost all the conversational use-cases within NoBroker and some time, a few months back we realised that this can be extremely useful outside NoBroker also.” 

CallZen is listed on Google Marketplace as an integrated solution vendor and ranked as the number one product of the day on Product Hunt the day it was launched. 

The company informed that one of CallZen's standout features is its ability to identify and arrange call-backs for key moments in customer conversations. Moreover, it offers call summarisation and automatic topic identification, allowing businesses to capture essential highlights and actionable insights from each interaction, resulting in a more profound understanding of customer needs.  

Aside from improving internal processes; it also facilitates CRM integration, allowing businesses to set up custom CRM updates, emails, and alerts based on specific call highlights. This enhances customer relationship management and leads to more efficient follow-up and issue resolution. 

Real-time alerting based on conversational triggers is another feature that sets CallZen.AI apart. It allows businesses to integrate moments and checklists into their existing systems, ensuring that they are immediately alerted to any violations or unusual conversations between agents and customers.