Article: Exotel, a customer engagement platform, launched its new product ExoMind, a user-friendly, no-code tool enabling enterprises to create their own advanced chatbots within minutes. The cloud-based enterprise tool incorporates proprietary artificial intelligence (AI) models and advanced generative AI capabilities to provide personalised customer interactions to brands. Large enterprise customers have already deployed the bots.

Unlike traditional rule-based chatbots, ExoMind bots aim to utilise the Large Language Model (LLM) of GPT-4, generating responses that are highly accurate, natural and well-adapted to the context of the enterprise. The custom bots can then be deployed across the entire customer lifecycle, from marketing, sales, support and troubleshooting and across channels such as WhatsApp, Web, etc.

The bot-building process first starts with a business inputting content from its website, documents, database, product catalogs and other systems of record. The tool can then process these vast sets of data to craft industry-specific models based on the domain expertise Exotel has built over the years. With Exotel’s history of powering customer engagement for various sectors like last-mile logistics, mobility, e-commerce and fintech, the bots are highly sculpted to the context and scenario of the brand, explained Exotel.

"Advances in machine learning are growing at an exponential pace and businesses, no matter which industry they’re in, must employ some form of an AI-based application to stay ahead of the curve. With the future of customer engagement being in the hands of personalized conversational commerce, we are thrilled to launch our ExoMind to help businesses generate and retain their customer base," said Shivakumar Ganesan, co-founder and chief executive officer (CEO) of Exotel. 

"As newer language-learning and even image-processing models emerge, we plan on continually harnessing their potential in our product suite, to be at the forefront of the customer engagement space,” he added.