Zomato founder and CEO Deepinder Goyal told a user of the food delivery app that he was working to plug loopholes after the user flagged a "scam" in a LinkedIn post.
Entrepreneur Vinay Sati wrote that he got "goosebumps hearing what scam is happening with Zomato".
Sati said he ordered Burger King burgers from Zomato and made an online payment for the same but when the delivery boy turned up after 30-40 minutes he asked Sati not to make an online payment next time.
Upon asking the delivery boy why so, he told Sati he has to pay only Rs 200 to him for a cash-on-delivery order of Rs 700-800.
"I will show to Zomato that you have not taken the food but will also give you the food you ordered.
"Aap bas mujhe Rs 200 or Rs 300 de dena or Rs 1,000 ke khane ke maje lena (Just give me Rs 200 or Rs 300 and enjoy the food worth Rs 1000).
Deepinder Goyal ji, now don't say that you don't even know that this is happening?" asked Sati in the LinkedIn post.
Goyal in a reply to the man's post wrote, "Aware of this. Working to plug the loopholes."
Recently, the food tech unicorn announced to that it is shutting down its ten-minute food delivery service 'Zomato Instant' less than a year after its launch.
In the financial year (FY) 2022, the company witnessed a 2x increase in revenue to Rs 4192 crore. Swiggy, its competitor, achieved Rs 5,705 crore in revenue in the same financial year.