Users took the issue to Twitter and demanded compensation for the losses they faced
Users of the online brokerage platform Zerodha faced trouble logging in to their accounts or managing orders on the platform. Several users took to Twitter critising the company and demanding compensation for the losses they faced had while trading due to the technical glitch
Users from cities like Kolkata, Mumbai, Delhi, Bengaluru, Chennai, Jaipur, Surat, Ahmedabad and Hyderabad were amongt the most affected list due to this technical glitch.
“Order system suddenly went down, Order notifications are not popping up. Iceberg order which deals with bigger quantity is not working too. Kindly take action. This is not right," a user wrote on Twitter.
Noting down the grievances, Zerodha posted an update that the company has been trying to resolve the issue. Additionally, the company advised the traders or investors to check the positions before placing new orders.
“Few of our users are unable to check or modify their orders on Kite. Executed orders will show up normally on the Kite positions page. We are working on resolving this issue. Please check the positions before placing new orders," the company said.
However, the company did not tell anything about giving compensation to the investors who faced losses due to the hardships.
Some users pointed out that Kite reported glitches in August also. Investors failed to see the real-time stock prices.