Amazon Web Services (AWS) informed that Yellow.ai, a conversational artificial intelligence company has chosen its platform as a preferred cloud provider to power its generative AI–powered voicebot and chatbot solutions.  

Yellow.ai’s AI agents use large language models (LLMs) to deliver high-quality 24/7 support services across more than 35 text and voice-based channels in more than 135 languages. To scale its business globally, the company has made its solution available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software that runs on AWS.    

The statement issued to inform the development read that the company has reduced its operational cost by 20 per cent, driven performance improvements by 15 per cent, and cut infrastructure costs by 10 per cent, allowing the company to reinvest in innovation and AI research and development.  

Yellow.ai recently launched YellowG, a generative AI–powered platform driven by a blend of centralised global and proprietary LLMs using Amazon SageMaker, a fully managed service to build, train, and deploy machine learning (ML) models. Using LLMs, it generates responses to customer queries by drawing from a knowledge repository consisting of websites, documents, and other related data.  

Yellow.ai is using Amazon Bedrock, a fully managed foundation model (FM) service that gives businesses access to industry-leading FMs, enabling Yellow.ai to rapidly prototype, iterate, and scale generative AI applications.    

“We're on a remarkable growth journey, with an impressive 80 per cent increase in our annual recurring revenue globally. To support our continued global expansion, we needed world-class infrastructure, and AWS has provided us with the scalability, availability, and business support needed to provide the best service to our customers and their users,” said Rashid Khan, chief product officer and co-founder at Yellow.ai.  

Kumara Raghavan, head of Start-ups at AWS India and South Asia. “We look forward to helping Yellow.ai make generative AI–driven conversational applications more accessible to customers around the world through AWS Partner programs, including the AWS Marketplace.”