Tata Tele Business Services (TTBS), a digital connectivity and cloud solution for businesses has launched Smartflo Unified Communication as a Service (UCaaS), a voice solution integrated with Microsoft Teams. 

The company has claimed that the Smartflo UCaaS solution works with direct routing for teams, allowing users to place PSTN calls (to a landline or mobile number) from their desktop, laptop, or mobile device using the corporate network. This model provides the convenience of unified communication with built-in privacy for users. It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system.

Smartflo UCaaS integrates all enterprise communication channels on a single platform boosting employee productivity and reducing overall infrastructure costs in a secure environment.

Speaking on this announcement, Vishal Rally, Senior Vice President – Product, Commercial and Marketing, Tata Teleservices said, “proliferation of hybrid work culture and an expanding remote workforce is driving the need for a unified, cost-effective, and secure communication solution. Smartflo UCaaS has been developed with an endeavor to seamlessly bridge the gap between remote employees and the office while enhancing business efficiency. It not only makes 1-1 business calls richer and collaborative but also replaces on-premises legacy telephone infrastructure helping businesses optimize costs. By combining two leading services, TTBS Voice and Microsoft Teams, we deliver advanced capabilities effectively to create better connections with employees and customers. Our association with Microsoft underscores our shared vision to enhance the digital capabilities of SMBs and help them do big.”

Commenting on this offering, Samik Roy, Executive Director, Corporate, Medium and Small Business, Microsoft India, said, “This new offering integrated with Microsoft Teams will benefit businesses with seamless communication and collaboration to drive greater efficiencies and productivity, in a secure and cost-effective manner. This is the latest example in a growing list of collaborations between Microsoft and TTBS to deliver flexibility, scalability, and new capabilities to empower businesses in their digital transformation journey.”