RADIUS-Omnichannel Interaction System, a major provider of Contact Center as a Service (CCaaS) has introduce the newly redesigned and upgraded intelligent agent console, Intello. This substantial enhancement underscores RADIUS's dedication to delivering cutting-edge, customer-focused solutions within the CCaaS sector.  

The next-generation agent console elevates the customer experience with its powerful and sophisticated features, including an intuitive interface with breezy navigation and a customisable dashboard with diverse themes for personalization. It allows seamless switching between various interactions and channels, enhancing communication and productivity, the company added in a release.  

Core features include integrated AI tools for deeper insights, audio, and video capabilities via WebRTC, and a multi-feature-single window interface for streamlined access to multiple functions. Moreover, its robust integration with Data and Information Management Systems puts essential information readily at agents' fingertips. 

“As a niche player in the industry, we firmly believe in the power of integrating customer feedback with the comprehensive research of our team. With this symbiotic approach, we prioritize a customer-centric focus to drive innovation and stay ahead in the market. This not only addresses current user needs but also anticipates future demands, ensuring our application's functional superiority, user satisfaction, and sustainable business growth,” said chief architect of RADIUS-OIS Suman Subudhi.

Intello, leveraging the power of Gen AI along with other advanced technologies, enables agents to provide highly personalized interactions at every customer touchpoint. Additionally, it boasts robust security and compliance measures, ensuring the utmost protection of sensitive customer information. 

“We're inviting industry leaders and SMEs to discover the potential of RADIUS-OIS and how it can transform their approach to customer engagement," added Business Head, Srinivas PV. "With the latest Intello, we are redefining what an intelligent, cost-effective, and adaptable solution should be.”