ClearFeed today announced $2.7 million in seed funding. The round was led by Peak XV’s Surge with participation from 8VC and other angels, and the new funds will be used to power ClearFeed’s next stage of growth across product development and go-to-market teams in India. 

ClearFeed streamlines customer and employee requests on Slack and Microsoft Teams, by using AI models to track inquiries and escalate requests. Different departments can seamlessly interact with each other, and service teams are empowered with easy tracking and response capabilities, ensuring peak efficiency. 

The company has ramped up its product features since launch, introducing triage channels, one-click ticket filing, and live two-way syncing of data and now seamlessly integrates with eight industry-leading software tools like Zendesk, Jira, FreshDesk, HubSpot, Github, Linear, Intercom and Salesforce – providing support and IT teams with the versatility to work from their preferred tool when servicing customers and employees. 

ClearFeed has also recently introduced OpenAI’s GPT-4, to index product documentation, knowledge bases, and wikis, automatically generate answers in response to user queries, and assist agents in resolving user queries by pinpointing the right resources.

"We operate 100's of Slack channels for customers, and Clearfeed has made it much simpler to manage them with its deep integrations between Slack and Zendesk," said Ashwin Murali, director of Customer Success, Atlan Data.