The ClickPost-LimeChat partnership will enable businesses to collect customer responses from the WhatsApp chat window and act accordingly
ClickPost and LimeChat have forged an integrated partnership where ClickPost’s NDR (Non-Delivery Response) resolution workflow will now be integrated with LimeChat’s WhatsApp platform. The release issued by the company explained that e-commerce businesses can use this workflow that combines ClickPost’s comprehensive shipping and customer experience management services with LimeChat’s conversion-focused WhatsApp platform. It is designed to lower failed delivery rates through automated WhatsApp communication with the buyer.
Every time a failed delivery occurs, ClickPost pushes an automated communication questionnaire through the LimeChat WhatsApp Bot. The bot then initiates a conversation with the customer to collect information for a successful delivery attempt. Following that, LimeChat captures the customer’s response and pushes them to the ClickPost API. In this way, the courier partner receives the required inputs to complete the delivery, it added.
Prashant Gupta, co-founder, ClickPost commented, “In the initial days, the ClickPost-LimeChat partnership has successfully boosted profitability for e-commerce enterprises by significantly lowering RTO percentages and delivering enhanced customer experiences, thanks to seamless WhatsApp and carrier integrations, and an impressive system integration reliability between ClickPost and LimeChat.”
Aniket Bajpai, co-founder, LimeChat added, “NDRs are one of the biggest problems faced in e-commerce today. We are very excited to combine the power of ClickPost’s logistics with our 2-way WhatsApp communication capabilities to build a solution that can create a great buying experience for consumers and a better bottom line for brands.”