Conversational Commerce

Never Have An Exit Strategy, Advises Tomas Gorny, Co-Founder And CEO of Nextiva  

11/10/2023

The techpreneur believes that if a founder is focused on an exit strategy, they might forget to build and fortify their business 

AI in customer service helps humans do their jobs better, not replace them, says Zendesk’s RVP for India & SAARC Vasudeva Rao Munnaluri

01/10/2023

Since building trust in the technology is crucial for AI adoption, human oversight will always be critical while deploying any AI solution

Bobble AI Launches Conversational Commerce Platform Bobble Super

27/03/2023

The platform employs sophisticated intent detection technology to provide personalised product and service recommendations, facilitating swift transactions for brands and business partners

Experian And Gupshup Partner To Offer Free Credit Scores On WhatsApp

11/01/2023

The service will now be extended to banks and fintechs, enabling them to speed up loan disbursals

Exclusive: Uniphore Technologies lays off 10% of global workforce

03/01/2023

This is the second round of layoffs by the conversational automation start-up which became a unicorn in February 2022 after raising $400 million

Capital Efficient Gupshup Is Preparing For An IPO, Says Its Co-Founder And CEO Beerud Sheth

29/12/2022

The conversational commerce unicorn is currently leveraging the $340 million capital it raised in 2021 to double down on mobile-first economies like Southeast Asia (SEA), Latin America and Africa

Everstone Capital exits majority stake in Acqueon

26/10/2022

While Everstone Capital remains a minority equity holder in the company that provides omnichannel customer engagement software, Long Ridge Equity Partners has invested in Acqueon

Yellow.ai rolls out $43 million in ESOPs

18/10/2022

The conversational artificial intelligence platform is also providing flexibility to its employees by extending quarterly vesting post a one-year cliff period