Monday, September 25, 2023
Outlook India
Outlook Business Raises $11M Series A led by SIG Venture Capital

The funds will be used to accelerate growth and increase product advantage Raises $11M Series A led by SIG Venture Capital

Outlook Start-Up Desk

POSTED ON February 11, 2023 11:40 AM, an artificial intelligence (AI) powered employee service software as a service (SaaS) platform, has announced that it has closed around $11 million in Series A-led by the SIG Venture Capital with participation from Exfinity Venture Partners. 

Existing investors 9Unicorns and Tri Valley Ventures also participated in the round. 

The funds will be used to scale growth and further advance the capabilities of the platform to deliver the industry’s most advanced employee service experience. 

" brings modern employee service desk experience within the convenience of collaboration platforms like Microsoft Teams and Slack. The solution leverages conversational AI and intelligent automation skills to provide an instant service desk experience like never before," said  Saurabh Kumar, chief executive officer of

“Every employee, in every company on the planet, needs internal technical support about once a month. The two decades-old legacy model of creating tickets and calling for support is costing employers billions in direct cost, and billions more in lost employee productivity,” he added. 

“Employee support and enablement is undergoing a dramatic transformation, with a new set of market leaders set to emerge in a year or two.  With ChatGPT-like employee experience and many other differentiators built-in, has established itself as an innovative leader in this space and is making a real difference in the life of employees and service desk technicians. With the current round of investment and our uber-innovative product, we are poised to establish dominance in the employee support and enablement market," observed Manish Sharma, chief revenue officer at

“We invested in to support the founder’s vision of leveraging rapid improvements in AI capability that allow incumbent support platforms to transition from being just a process workstream to an intelligent intermediation layer that reduces human involvement.  This functionality can become the de facto Level 1 Support inside organisations - not just for information technology (IT) and human resource (HR) but for every support function needed across organisations,” said Bhavanipratap Rana, investment adviser, SIG Venture Capital.

The company, founded in 2017 by three Indian Institute of Management, Bangalore (IIMB) alumni – Saurabh Kumar, Manish Sharma and Udaya Reddy– competes with players such as Freshdesk, Kahoot, Jira,  among others. Headquartered in San Ramon, California, has offices in Chennai and Dehradun in India and Toronto in Canada. However, it’s major market is the US.