Technology has been a major force driving businesses in the present era. It has proved to be a game-changer in the workplace, especially during the pandemic lockdown that further directed business processes to become efficient and productive virtually. 

During the pandemic, no business process has remained immune from the effects of technology and human resource (HR) is not an exception. Integration of artificial intelligence (AI) has revolutionised the role of talent managers, making their lives easier in managing, tracking and analysing employee insights, said Amara in a media statement.

Employee engagement is a critical parameter that determines the overall quality of workplace culture and health. High engagement leads to increased employee productivity and happiness and HRs are always on the hunt for ways to engage employees, and increase their satisfaction such as by introducing career progression and incentive programs, it added.

To smoothen the communication process between employers and employees, AI-based chatbot – Amara is reportedly replacing conventional modes of employee reach outs gradually.

"AI in HR processes is growing rapidly due to the dynamic shifts in employee expectations. Businesses require real-time access to HR automation, as well as tools to assess and improve employee satisfaction with their jobs. Amara, an AI chatbot, can provide company leaders with the time and information they need to boost employee engagement and access its countless benefits," said Vikas Kakkar, founder of Amara.

Collaborating with employees to quickly resolve their concerns are the most important factor influencing employer and employee relationships. Employees want to feel heard in an organisation at every level. HR business partners can significantly increase employee productivity by incorporating systems to continuously listen to employees. AI chatbots can prove to be a game-changing tool for improving workplace collaboration and creating a happy culture.

"As a result of emerging technologies such as AI, machine learning (ML), and automation, the way people work has changed dramatically. The disruption of the last three years has allowed for greater innovation in how HR uses technology, resulting in increased employee engagement, talent retention, and higher productivity. Artificial intelligence (AI) has greatly benefited the HR sector by tracking critical metrics and collecting data from the moment a new employee joins the company until they leave," said Aditi Mudholkar, head of HR at Cowrks.

The anonymous feature of the AI chatbot reportedly collects critical employee data for HR departments to analyse and streamline their processes. Such critical data analytics assist HR professionals in making better decisions for employees and the organisation. 

"Since the pandemic, employee well-being has become another important factor for employers to consider. Many organizations are implementing well-being programs to promote a healthy work environment for their employees. It has a direct impact on team performance and productivity. As a result, it is critical to make changes to the workplace that will improve employees' health and productivity,” said Farid Basir, chief people officer of MBSB Bank Berhad, Malaysia.