Razorpay has elevated Rahul Kothari’s as Chief Operating Officer (COO) for India and Malaysia. This comes at a time when the omnichannel payments and banking platform for businesses has begun expanding its footprint globally, starting with the SEA region, calling for a deeper integrated strategy towards building greater revenue outcomes and strengthening customer experiences across its various lines of businesses and products.

The COO holds a crucial position at Razorpay, one who will further build the company as a customer-centric organisation, providing a more integrated and seamless customer experience to various customer segments and businesses. The role also entails guiding the company's business strategies to achieve sustained and exponential revenue growth across all businesses and revenue lines, in India and Malaysia. 

Taking on this role, Kothari will work towards identifying new opportunities to enhance customer experience and amplify the efficiency and synergy of the internal systems, processes, and business structures. His strength lies in building an inclusive work culture that ensures team members can create, build, and thrive and thus enhance employee productivity and lead initiatives to strengthen partnerships with external stakeholders.

Kothari was earlier the chief business officer at Razorpay, where he was responsible for defining and executing strategies for business development while ensuring its fit with the company’s broader vision and ambition. He was instrumental in leading various business leaders in the digital payments platform to co-create long-term business plans and solve different organisational priorities.  

During his three-and-a-half-year tenure at PayU, he played a critical role in making the payments business profitable. Rahul has also worked with Symantec, WNS, and Boston Consulting Group, benchmarking and improving product performance, and facilitating the implementation of successful business strategies by sales and leadership teams.

Harshil Mathur, CEO and co-founder, Razorpay said, “We are delighted to have Rahul take up the new role of Razorpay's COO. This appointment represents a pivotal moment in our journey, where innovation meets precision, and vision converges with execution."

Kothari added, “As we continue to create a global footprint, I am excited and deeply honored by this opportunity. I look forward to working with our business leaders to co-engineer long-term plans and strategies, further contributing to this rapidly evolving global fintech landscape.”

Founded by alumni of IIT Roorkee, Shashank Kumar, and Harshil Mathur in 2014, Razorpay provides technology payment solutions to over 10 million businesses. It is backed by investors like Lone Pine Capital, Alkeon Capital, TCV, GIC, Tiger Global, Sequoia Capital India, Ribbit Capital, Matrix Partners, Salesforce Ventures, Y Combinator, and MasterCard, which have invested a total of $741.5 million through Series A to F in funding.