Ritesh Agarwal, the co-founder and chief executive officer (CEO) of India’s travel aggregator OYO has announced the launch of a new feature called ‘We Need To Talk,” to get feedback, complaint and suggestions from customers. 

In a statement, the company claimed that the newly-launched initiative would help it to be more responsive and open to customers’ experience and feedback. The feature will be available on the company’s website and customers can share their queries and complaints. 

The company has also claimed that it is taking endeavors to make the customer experience easy. According to a company statement, OYO is now solving 80 per cent of the queries from customers in 30 minutes and is working to develop this metric. 

Elaborating on the latest development in a LinkedIn post, Agarwal wrote “Starting today, we are launching a simple quick experimental feedback page where you can openly, honestly and anonymously express how you feel about OYO and what we can do better. Our leadership team, service teams and I are closely watching this.” 

He also said that the company has always prioritised consumer feedback and it will love to hear admiration, disappointment and even criticism from the customers. 
The company recently launched Super OYO, a strategic program, which claims to recognise hotels that provide the most consistent and high-quality customer experience. Additionally, it is planning to launch multiple initiatives in the coming year which help in ensuring smooth customer journeys.