Mumbai-based e commerce start-up Pepperfry announced a collaboration with FarEye, a platform that claims to ease delivery services for enterprises in India. 

As a part of the deal, the furniture start-up will use FarEye's delivery solutions, which include Track, Return Module and Experience. 

Addressing the deal, Piyush Agarwal, head of the supply chain of Pepperfry said, “Consumer experience is crucial for us. We chose FarEye to help us gain real-time visibility into orders throughout the delivery process. Our goal is to decrease delivery time and eliminate missed or delayed deliveries, increase the productivity of our delivery fleets, and ensure furniture installations are smooth.” 

He added that the company is looking forward to continuing to refine its last-mile strategy, and add a level of intelligence and automation that will reduce manual processes and costs, leading to customer satisfaction.

“As more than 35 per cent of furniture sales worldwide are expected to be made online by 2025, it is crucial for retailers, shippers and carriers to perfect the consumer delivery experience of big and bulky items, or risk losing brand loyalty,” said Gautam Kumar, chief operating officer and co-founder, FarEye. 

“Pepperfry is experiencing growth in delivery of oversized items and has identified areas to improve upon in the last mile in order to maintain consumer satisfaction. We look forward to supporting them on their journey, with the goal of ensuring every delivery arrives on time, is accurate, and is installed quickly and easily,” he further added. 

The e-commerce sector in India is increasing. A Business Insider report pointed out that it will have nearly 500 million users in 2030.

However, this rapid growth in the sector often has to deal with challenges with last mile-delivery, especially for large sized products. The collaboration is expected to resolve these issues.